Can’t reach your child’s paediatrician or psychiatrist? Here’s what to do

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Can’t get through to your child’s paediatrician or psychiatrist? Here’s what to do — including updates on doctors, how your GP can help, and the number to call in a crisis.

Updates on specific providers

I know how stressful it can be when you’re trying to contact your child’s paediatrician or psychiatrist and you can’t get through. Whether it’s for a prescription renewal, a letter, or an urgent question, delays in communication can leave families feeling stuck.

Here’s a round-up of provider updates I’m aware of, along with some practical steps you can take if you’re experiencing difficulties.

Dr Mark Parker

Dr Mark Parker’s office is now staffed and families can email referrals or requests by email. 

Dr Yulia Furlong’s former practice, Wexford Psychiatry, is now closed. She is consulting at Beacon Clinic in Subiaco.  You can email her new practice here.

Dr Andrew Savery

Dr Andrew Savery consults regionally and manages a family practice with administrative support provided by his wife, Tanya. Replies to emails may be delayed. Please be patient and respectful, understanding the family practice context in which they operate.

Dr Ric Christie

Dr Ric Christie runs a family practice.  Families have been unable to reach by phone and there is no answering machine. Email is often the the best way of contacting.

Paediatricians retiring or leaving private practice

  • Dr Michelle Howell
  • Dr Ashanthi Munasinghe
  • Dr Katie Britton
  • Dr David Roberts
  • Dr Ric Christie is advising patients he is retiring in the next two years.  He will be sorely missed.

If your child is under the care of one of these paediatricians, it’s important to discuss transition plans as soon as possible.

What to do if you can't reach your specialist

Contact your GP

Your GP can often provide interim support or assist in contacting the specialist. They may also be able to help with repeat scripts in the short term if a co-prescribing arrangement has been set up.

Medication changes

Your GP can often provide interim support or assist in contacting the specialist. They may also be able to

Please note that changes to medication type or dosage must be made by your child’s specialist. This is particularly important during times of medication shortages (such as with Ritalin or Concerta).

Set up co-prescribing

Ask your specialist about arranging a co-prescribing relationship with your GP. This can make script renewals smoother and reduce stress when your specialist is hard to reach.

When urgent help is needed

If you are unable to reach your specialist and your child is experiencing a mental health crisis, please contact:

CAMHS Crisis Connect Line: 1800 048 636 (24/7 service across WA)

Emergency Services: Dial 000 if your child is at immediate risk.

Final thoughts

I know families are often carrying a huge load just trying to keep things moving chasing scripts, managing therapy schedules, and advocating at school. It can feel overwhelming when communication with specialists breaks down.

By staying informed about provider changes, keeping your GP in the loop, and knowing where to turn in a crisis, you’ll have more options and a little less stress.

You’re not alone and I’ll keep updating families as new information comes to hand.

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